The Newly Launched ICV App User Guide

Posted on November 22, 2017

PCS are very proud of our flagship product, the Independent Custody Visitor (ICV) App. The ICV App is revolutionary in its ability to transform the process of custody visits, cutting down on paperwork and administration, as well as speeding up the ability to identify and resolve issues affecting detainees.

Moving away from a long-established system of recording on paper can seem like a huge challenge for any organisation. We deliver hands-on training sessions to all ICVs, administrators and custody officers to ensure full buy-in and a solid understanding of the app’s capabilities and lay the groundwork for a solid user experience.

In addition to this training, we have put together a comprehensive, easy-to-follow user guide that covers all aspects of the app, including: navigating the app, understanding the dashboard, how to use and input data for visits, viewing the rota, adding users, other resources, and several detailed examples to help anyone using the app fully understand how it operates and cover any questions you might have.

The ICV App User Guide is available online as a PDF document for you to download and print out, or you can view it online. Even if you aren’t currently using the ICV App at your OPCC, the User Guide is a great way to gain insight into how the app functions in the real-life setting of a custody visit, and to see how it can improve work processes.

To arrange your free demonstration of the ICV App, contact us now.