The Independent Custody Visitor (ICV) App has been one of PCS’s greatest successes. The app was born when OPPCs raised to us the issues they were having with current ICV visits and records being time-consuming and inefficient at raising and solving problems. PCS created the ICV app to solve these problems and greatly improve the work processes involved.  records details and information of detainees held in custody suites and when an internet/wi-fi connection is available it

The app records details and information of detainees held in custody suites, including any requests made by the detainee, any issues with the cell,  along with any other notes and procedures to be followed during an ICV visit. Each user has their own dedicated log in enabling them to store their visits for viewing later, and the automated system means these are sent for sign off to the appropriate chains of authority with no extra work – it’s simply emailed across on a secure network. The app operates on a simple user interface making it highly accessible and easy to retrieve data from. In addition, the app provides a report generating system to help produce detailed reports on information gathered by all ICVs, which can be viewed and used by an administrator.

The aim with the ICV app is to improve upon current processes, efficiency, and usability. If you are interested and wish to learn more call 01926 298 999 to arrange your no obligation demonstration of this powerful app.

ICV App User Guide


Custody Visits and Rota Management
Submit detailed custody visits, ready for admin approval and keep track of the entire process. Visit Rotas and information become easy to view and maintain.
Extensive and Instant Data Reporting
Generate detailed reports instantly, refined by any and all elements of detainees and visits, including location, cell number, custody type and more.
User Permissions and Accessibility Administration
Have complete control of user permissions and accessibility throughout the app. Monitor the flow of information through the right people at the right time.
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    The team have worked closely with us throughout the whole journey, from initial discussions to the implementation of the app. Moving away from a paper-based recording system for some of our ICVs was slightly daunting. However, once the ICV’s gained experience through the demo and hands-on training, their concerns were put to one side. Not only is the app user-friendly and accurate for reporting visits, it will also help me hugely in the collating and analysis of data.

    Anna Hill, Avon and Somerset’s Custody Visiting and VCSE Officer